SOG Warranty Information
All
SOG products are guaranteed against defects in workmanship and
materials for the life of the original purchaser. This guarantee is
voided (as determined by SOG) by misuse, abuse, improper maintenance,
or alterations of the product and does not cover any normal wear that
might occur. All guarantee claims should be sent directly to SOG
Specialty Knives, Inc. U.S. claims should be prepaid insured.
International claims should write or call for information.
All
Fusion by SOG products are guaranteed against defects in workmanship
and materials for one year from date of purchase. This guarantee is
voided (as determined by SOG) by misuse, abuse, improper maintenance,
or alterations of the product and does not cover any normal wear and
tear that may occur.
All guarantee claims should be directed
to the factory. U.S. claims should be sent prepaid and insured. For
international claims, call or write SOG's Warranty Department for
information.
SOG reserves the right to the repair or replacement of a product at our discretion.
Examples of Non-Warranty Items:
- Broken
or bent knife tips, tool components, sheaths/pouches (if sheaths are
determined to fall under warranty, they are warranted separately from
the knife/tool), thumbstuds, bent/broken knife clips, dull/chipped
knife blades, blade/tool coatings, Kraton slabs.
- Rusting of Carbon, Stainless Steel, & TiNi
- Sheaths
and pouches are not covered under this warranty. Cases of surface rust,
bent and broken knife tips, and coatings are also not covered under
this warranty.
When returning product, please do the following:
Include a brief note inside your package stating what you are returning, the claimed defect, and how it failed
On that note, put your name, return address, daytime phone number, and your email address
Insure your package for the full retail value of the contents
Send all warranty claims to:
SOG Specialty Knives & Tool, Inc.
Attn: Warranty Department
6521 212th St. SW
Lynnwood, WA 98036
USA
Please
Note: SOG offers sharpening services for our products at the minimal
charge of $9.00 (serrations cannot be restructured). Fees on other
items sent in for services that are non-warrantable are based on shop
time and materials.
For any questions, either call, fax or email SOG's Warranty Department at:
Phone:
425.771.6230
U.S. Toll Free:
888.SOG.BEST (764.2378)
FAX:
425.771.7689
Email:
warranty@sogknives.com
